Q1. What products does TheBagSeller.com
offer?
A1. We are offering our customers vide variety
of bags like fashion handbags, leather handbags, evening bags,
laptop bags, travel bags etc.
Q2. Do
you manufacture the products available at TheBagSeller.com?
A2. No we don’t manufacture these products
but we source these from various places in India and abroad.
We have a very wide eye and strength in sourcing these products
and it has been our u.s.p.
Q3. Where is Carryon
Fashion Stores (promoter) based?
A3. We are based in Gurgaon (Haryana) a part
National Capital Region of Delhi –India and presently
running two exclusive handbag stores in reputed malls here
by the name of Carry-On…
Q4. What is a Shopping
Cart?
A4. Shopping cart is a virtual online cart
like a shopping basket/cart you use in your neighbourhood
supermarkets. You add items that you wish to purchase into
it and proceed to pay for your order. You can add as many
items you want from any category.
Q5. What is a Wish
List?
A5. The Wish List is a feature by which you
can shortlist items across the site and store them for future
access and convenient purchases subsequently. You can even
allow your friends / relatives to access your Wish List to
help them gift/send you product of your interest.
Q6. How can I place
an order?
A6. When you have selected an item you intend
to buy just click “ADD TO SHOPPING CART” button.Now
you can see the details and can check out for your delivery
details and payment.
Q7.How do I know
that my order is confirmed?
A7. As soon as your payment is authorised
by your bank, you will receive an email confirming your order
along with your order number for future reference or tracking
your order.
Q8. How do I make
payment ?
A8. You can make the payment by Credit Card.
We accept VISA, Master Card, and American Express through
secure payment gateway of Paypal.
Q9. Are there any
hidden costs such as delivery charges, taxes etc.?
A9. Sales tax and Shipping charges are inclusive
in the sales price. If any additional shipping charges are
applicable, it will reflect in your shopping cart while you
check out before you make the payment. Octroi Charges and
any other such entry tax would be collected from the consignee
where applicable.
Q10. How is
the item delivered?
A10. All items will be sent through a reputed
courier company and will be booked either from Gurgaon or
New Delhi(India) to the respective towns.
Q11.Are the items
delivered as per the display on the Web Pages?
A11. There may be slight variation in the
colour shades, designs and shapes due to the intrinsic manner
of the product and manufacturing process. However, in all
cases, we shall strive to match or exceed the specifications
given.
Q12. How much time
do you take to deliver after the payment has been made?
A12. The item will be shipped maximum within
2-3 working days after securing the payment on address mentioned
by you in the order form.
Q13. What if you
don't deliver or deliver late ?
A13. We always try to deliver within specified
period but do not guarantee the same. Although there are very
less chances of delayed delivery but sometimes due to circumstances
beyond control, orders are delivered late. The most common
reason we have experienced is when the recipient of the gift
is not at home, or due to an incorrect address or the address
has changed. We cooperate with you to rectify this situation
if it does occur. But in such situations TheBagSeller.com
in will not be liable for any claim, damages . Please note
that our maximum liability is limited to the refund of the
purchase price in case of non-delivery only, if the error
is due to TheBagSeller.com.
Q14. How do I know
that the gift has been delivered on-time ?
A14. We generally update the status of the
order within 48 HRS of delivery and also you can check the
status of your order in the order tracking section at our
site. Also, after the delivery we'll send you a confirmation
by E-mail.
Q15. Do you deliver
outside India?
A15. No presently we deliver only in India.
The list of cities is provided in our site.
Q16. Can I send some
message along with the gift ?
A16. Yes, you may send a message along with
your gifts. Just type in your message in the message box in
the order form. Your message will be printed/hand written
in a standard greeting card (free of course) and sent along
with the gift.
Q17. Can I have the
gift delivered on a particular date?
A17. Yes. You simply need to select the desired
delivery date while placing an order online. The gift will
be delivered on the specified date, provided it gives us a
minimum of six working days after securing your payment.
Q18. How do I Cancel
my order?
A18. Please note that cancellations have
to be made within a maximum 24 hours of placing an order.
For cancelling your order, you will have to get in touch with
our customer care by sending an email giving your order number.
In case we receive a cancellation
e-mail and till that time the order has already been processed
by us, the order cannot be cancelled. TheBagSeller.com in
has complete right to decide whether an order has been processed
or not.
The customer agrees not to
dispute the decision made by TheBagSeller.com and accept TheBagSeller.com
decision regarding the cancellation.
A cancellation fee of 10%
will be charged to cover the credit card transaction cost,
and balance 90% will be returned.
Q19. Can I return
an item?
A19. We take stringent measures to ensure
that the items delivered to you are in perfect condition.
However, there is a remote possibility that :
a) The item may be damaged
during transit
b) There might be a manufacturing defect
c) That a wrong item is delivered to you.
In only such cases as given
above, we will replace the item at no extra cost, provided
that the request for replacement / return of item is made
within 3 days of receipt of the item. No returns/replacement
or refunds will be allowed except for the reasons given above.
To get a replacement or return
an item, email us your Order Number and the reason for returning.
Only after receiving our confirmation for the return, you
are requested to send the item back to us.
We will then arrange for
the replacement of the item through our logistics partner.
We shall not be responsible for any items sent to us for return
/ replacement without our confirmation. |
