Q1. What products does TheBagSeller.com offer?
A1. We are offering our customers vide variety of bags like fashion handbags, leather handbags, evening bags, laptop bags, travel bags etc.

Q2. Do you manufacture the products available at TheBagSeller.com?
A2. No we don’t manufacture these products but we source these from various places in India and abroad. We have a very wide eye and strength in sourcing these products and it has been our u.s.p.

Q3. Where is Carryon Fashion Stores (promoter) based?
A3. We are based in Gurgaon (Haryana) a part National Capital Region of Delhi –India and presently running two exclusive handbag stores in reputed malls here by the name of Carry-On…

Q4. What is a Shopping Cart?
A4. Shopping cart is a virtual online cart like a shopping basket/cart you use in your neighbourhood supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any category.

Q5. What is a Wish List?
A5. The Wish List is a feature by which you can shortlist items across the site and store them for future access and convenient purchases subsequently. You can even allow your friends / relatives to access your Wish List to help them gift/send you product of your interest.

Q6. How can I place an order?
A6. When you have selected an item you intend to buy just click “ADD TO SHOPPING CART” button.Now you can see the details and can check out for your delivery details and payment.

Q7.How do I know that my order is confirmed?
A7. As soon as your payment is authorised by your bank, you will receive an email confirming your order along with your order number for future reference or tracking your order.

Q8. How do I make payment ?
A8. You can make the payment by Credit Card. We accept VISA, Master Card, and American Express through secure payment gateway of Paypal.

Q9. Are there any hidden costs such as delivery charges, taxes etc.?
A9. Sales tax and Shipping charges are inclusive in the sales price. If any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment. Octroi Charges and any other such entry tax would be collected from the consignee where applicable.

Q10. How is the item delivered?
A10. All items will be sent through a reputed courier company and will be booked either from Gurgaon or New Delhi(India) to the respective towns.

Q11.Are the items delivered as per the display on the Web Pages?
A11. There may be slight variation in the colour shades, designs and shapes due to the intrinsic manner of the product and manufacturing process. However, in all cases, we shall strive to match or exceed the specifications given.

Q12. How much time do you take to deliver after the payment has been made?
A12. The item will be shipped maximum within 2-3 working days after securing the payment on address mentioned by you in the order form.

Q13. What if you don't deliver or deliver late ?
A13. We always try to deliver within specified period but do not guarantee the same. Although there are very less chances of delayed delivery but sometimes due to circumstances beyond control, orders are delivered late. The most common reason we have experienced is when the recipient of the gift is not at home, or due to an incorrect address or the address has changed. We cooperate with you to rectify this situation if it does occur. But in such situations TheBagSeller.com in will not be liable for any claim, damages . Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery only, if the error is due to TheBagSeller.com.

Q14. How do I know that the gift has been delivered on-time ?
A14. We generally update the status of the order within 48 HRS of delivery and also you can check the status of your order in the order tracking section at our site. Also, after the delivery we'll send you a confirmation by E-mail.

Q15. Do you deliver outside India?
A15. No presently we deliver only in India. The list of cities is provided in our site.

Q16. Can I send some message along with the gift ?
A16. Yes, you may send a message along with your gifts. Just type in your message in the message box in the order form. Your message will be printed/hand written in a standard greeting card (free of course) and sent along with the gift.

Q17. Can I have the gift delivered on a particular date?
A17. Yes. You simply need to select the desired delivery date while placing an order online. The gift will be delivered on the specified date, provided it gives us a minimum of six working days after securing your payment.

Q18. How do I Cancel my order?
A18. Please note that cancellations have to be made within a maximum 24 hours of placing an order. For cancelling your order, you will have to get in touch with our customer care by sending an email giving your order number.

In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. TheBagSeller.com in has complete right to decide whether an order has been processed or not.

The customer agrees not to dispute the decision made by TheBagSeller.com and accept TheBagSeller.com decision regarding the cancellation.

A cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned.

Q19. Can I return an item?
A19. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

a) The item may be damaged during transit
b) There might be a manufacturing defect
c) That a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within 3 days of receipt of the item. No returns/replacement or refunds will be allowed except for the reasons given above.

To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.